Carole Bromley
Psychic Medium
®
One of The UK's Most Trusted & Respected Mediums
PRIVACY, COOKIES & ACCESSIBILITY POLICY
Last updated: June 2026
Your privacy is important to me. This policy explains how I collect, use, store and protect your personal information when you visit my website, book a session, make a purchase or contact me.
1. INFORMATION WE COLLECT
I may collect personal information that you voluntarily provide when using my website, booking a service, joining my mailing list, or communicating with me.
This may include:
• Name
• Email address
• Telephone number
• Booking and appointment information
• Purchase information
• Newsletter preferences
• Messages submitted through contact forms or email
I may also collect limited technical information, including website usage statistics and cookie preferences.
2. HOW WE USE YOUR INFORMATION
I use your information only for legitimate business purposes and to provide the services you have requested. This helps me deliver a professional, secure and personalised experience when you interact with Carole Bromley Psychic Medium® and The Night Whisperer®.
Your information may be used to:
• Deliver readings, consultations, courses and other services you have requested
• Manage appointments, bookings and customer enquiries
• Process payments securely through trusted third-party providers
• Send appointment confirmations, updates and service-related communications
• Provide customer support and respond to questions or requests
• Send newsletters, special offers and updates where you have given your consent
• Improve the website, visitor experience and services offered
• Maintain business records and comply with legal and accounting obligations
Your personal information will never be sold to third parties and will only be used in ways that are fair, lawful and transparent.
PRIVACY & USE OF PRIVATE INFORMATION
Information Collected
When you use my website, book a session, make a purchase or contact me, I may collect limited personal information such as:
• Your name
• Email address
• Telephone number
• Booking and appointment details
• Purchase information
• Messages submitted via contact forms or email
How Information Is Used
Your information is used only for legitimate business purposes, including:
• Managing bookings and enquiries
• Communicating with you about appointments and services
• Delivering the services you have requested
• Processing purchases and payments securely
• Sending appointment confirmations and updates
• Providing customer support
Your Information Will Never Be
• Sold to third parties
• Shared for marketing purposes without your consent
• Used for purposes unrelated to your service
• Disclosed except where required by law
3. PAYMENTS
Payments made through this website are processed securely using trusted third-party payment providers, including Wix Payments, PayPal and Stripe where applicable.
I do not store, process or have access to your full payment card details. Payment providers handle all transactions in accordance with their own privacy policies and security procedures.
Your payment information is used solely for the purpose of processing purchases, managing bookings and providing the services you have requested.
4. COOKIES
Cookies are small files placed on your device that help websites function effectively and improve your browsing experience.
This website uses cookies to:
• Ensure the website functions correctly
• Remember your preferences and settings
• Improve website performance and visitor experience
• Provide website analytics and usage information
• Support booking, payment and membership services where applicable
You can choose to accept, reject or manage cookies through the cookie banner displayed on this website. You may also manage cookie preferences through your browser settings.
5. YOUR RIGHTS (UK GDPR)
Under UK GDPR and the Data Protection Act 2018, you have the right to:
• Request access to the personal information I hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where appropriate
• Withdraw consent for marketing communications at any time
• Object to or restrict certain types of data processing
• Request information about how your personal data is collected, used and stored
If you wish to exercise any of these rights, please contact me using the details provided at the bottom of this page.
7. ICO INFORMATION
If you are unhappy with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
For further information, please visit:
6. ACCESSIBILITY
I am committed to making this website as accessible and user-friendly as possible for all visitors.
I aim to provide clear content, readable text and a website experience that works across a range of devices and technologies.
If you experience any difficulty accessing information on this website, or require information in an alternative format, please contact me and I will do my best to assist you.
8. DATA RETENTION
I retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations and resolve disputes where required.
Information may include booking records, payment information, customer communications and service-related records.
When information is no longer required, it is securely deleted, destroyed or anonymised where appropriate.