PRIVACY & COOKIE
POLICY
Your privacy is important to me. This policy explains how I collect, use, store and protect your personal information when you visit my website, book a session, make a purchase or contact me.
1. INFORMATION I COLLECT
I may collect personal information that you voluntarily provide when you:
• Contact me by email, telephone, text message or website form
• Book a private consultation or appointment
• Purchase a product, service, event ticket or training course
• Subscribe to newsletters, updates or marketing communications
• Join mailing lists or membership services
• Submit enquiries relating to services offered through this website
The information collected may include your name, email address, telephone number, postal address, payment-related information, and any other information you choose to provide. I may also collect limited technical information automatically when you visit this website, including browser type, device information, IP address and website usage data, which helps improve website performance, security and user experience.
2. HOW I USE YOUR INFORMATION
I use your personal information to respond to enquiries, manage bookings, process purchases, deliver services and provide customer support where required. Your information may also be used to administer appointments, events, courses, products, memberships and other services offered through this website. Where you have provided consent, I may send newsletters, event announcements, updates, special offers and other communications relating to my services. You may unsubscribe from marketing communications at any time. Your information is used solely for legitimate business purposes and is never sold, rented or shared with third parties for marketing purposes.
3. HOW I PROTECT YOUR INFORMATION
I take the security of your personal information seriously and implement appropriate measures to help protect it from unauthorised access, disclosure, misuse, alteration or loss. Information submitted through this website is handled with care and stored using reasonable technical and organisational safeguards. Access to personal information is restricted and only used where necessary for the administration of appointments, products, services, events, training courses and other business activities.Payments made through this website are processed by trusted third-party payment providers. I do not store or have access to your full payment card details. While every reasonable effort is made to protect personal information, no method of electronic transmission or online storage can be guaranteed to be completely secure. However, I am committed to maintaining appropriate security practices and regularly reviewing measures designed to protect the information entrusted to me.
4. COOKIES, WEBSITE SECURITY & CAPTCHA
This website uses cookies and similar technologies to help the website function effectively, improve user experience and understand how visitors interact with the site. Cookies may be used to remember preferences, analyse website performance and support essential website features. You can control or disable cookies through your browser settings, although some website functions may be affected. To help protect contact forms from spam, automated submissions and misuse, this website may use CAPTCHA or similar security technologies. These systems may process limited technical information to verify that form submissions are being made by real users. By continuing to use this website, you consent to the use of cookies and security technologies in accordance with this Privacy & Cookie Policy.
5. YOUR RIGHTS (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:
• Request access to the personal information I hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where appropriate
• Withdraw consent for marketing communications at any time
• Object to or restrict certain types of data processing
• Request information about how your personal data is collected, used and stored
Requests relating to personal information will be considered and responded to in accordance with applicable data protection legislation.
6. CONTACT INFORMATION
I am committed to making this website as accessible and user-friendly as possible for all visitors.
If you experience any difficulty accessing information on this website, encounter accessibility barriers, or require information in an alternative format, please do not hesitate to contact me. I will make every reasonable effort to provide assistance and improve accessibility wherever possible. Contact Details, Carole Bromley Psychic Medium®, Email: carole.bromley@hotmail.co.uk, Website: www.carolebromley.co, Office: 07572 108609
7. ICO INFORMATION & CONTACT DETAILS
If you are unhappy with the way your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters. For further information, please visit the ICO website. If you have any questions regarding this Privacy & Cookie Policy or wish to exercise any of your data protection rights, please contact:
Carole Bromley Psychic Medium® Email: carole.bromley@hotmail.co.uk Website: www.carolebromley.com
Office: 07572 108609
8. DATA RETENTION
I retain personal information only for as long as necessary to provide services, fulfil legal obligations, maintain business records, resolve disputes, and enforce agreements.
The length of time information is retained may vary depending on the nature of the service provided. When information is no longer required, it will be securely deleted or anonymised where appropriate.
9. THIRD-PARTY SERVICES
This website may use trusted third-party service providers to help deliver certain functions and services.
These may include:
• Payment processing providers
• Website hosting and security services
• Email marketing platforms
• Online appointment and communication platforms
• Analytics and performance monitoring tools
These providers only receive the information necessary to perform their services and are expected to handle personal information securely and in accordance with applicable data protection laws.
10. MARKETING COMMUNICATIONS
Where you have provided consent, I may occasionally send newsletters, event announcements, special offers, podcast updates, or other information relating to my services.
You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe link provided in emails or by contacting me directly.
Your information will never be sold to third parties for marketing purposes.
11. CHILDREN'S PRIVACY
My services and website are intended for adults aged 18 years and over.
I do not knowingly collect personal information from children under the age of 18. If I become aware that personal information has been provided by a person under the age of 18 without appropriate consent, reasonable steps will be taken to remove the information from my records. Parents or guardians who believe a child has provided personal information are encouraged to contact me directly.
12. CHANGES TO THIS POLICY
I may update this Privacy & Cookie Policy from time to time to reflect changes in legislation, regulatory requirements, website functionality, business practices or the services I provide.
Any updates will be published on this page and will take effect immediately upon publication unless otherwise stated.
Visitors are encouraged to review this policy periodically to remain informed about how personal information is collected, used, stored and protected. The date shown at the bottom of this page indicates when this policy was last updated.
Last updated: June 2026
MY COMMITMENT TO YOU
CONFIDENTIAL CONSULTATIONS
All consultations are conducted in the strictest confidence and with respect for your privacy.
SECURE PAYMENTS
Payments are processed securely through trusted payment providers.
GDPR COMPLIANCE
Personal information is managed responsibly in accordance with UK GDPR.
PROTECTED FORMS
Contact forms use security measures, including CAPTCHA, to help prevent spam.