Policy & Procedures


All readings that include personal face to face, Skype, telephone, email with Carole Bromley are to be pre-booked. In booking with Carole Bromley you are declaring that any information you have provided when making a booking is true and correct. Any booking made with Carole Bromley for any type of reading inclusive but not limited to public appearances through shows, personal face to face, email, Skype, internet and telephone are for entertainment, educational or scientific pre-consented and agreed purposes only. 

A 50% deposit for the total amount of payment will be required after confirmation of a personal face to face booking is made by Carole Bromley, providing the service. All bookings are provisional until a deposit is received. Until this time a booking without a deposit is not guaranteed.  Carole Bromley holds the right to offer any date and times to another person where a deposit has not secured a booking. All deposits for a perosnal reading with Carole Bromley are non-refundable (please see section 2.1a & 2.b for further information on cancellations).

All non face to face readings include but are not limited to; telephone, skype, email, internet readings. To guarantee this type of reading payment must be made in full. Until such time a payment is made Carole Bromley has the right to offer appointments to another person. These type of appointments are non-refundable (please see section 2.1.1 & 2.1.2 for further information on cancellations).

Your appointment with Carole Bromley will be treated with the strictest confidentiality (except where upon permission is given to use information for anonymous and genuine testimonials or other published related articles). The length and timing of the appointment is at the discretion of Carole Bromley. If it is appropriate for the session to end earlier than the agreed time, this will be at the discretion of Carole Bromley. If it is necessary or appropriate for the length and timing of the appointment to be extended  this will also be at the discretion of Carole Bromley with the fee remaining the same. Please note Carole Bromley endeavours to start on time, although there may be exceptions where a delay has been unavoidable. Any person wishing to terminate the session must do so no more than 10 minutes after the session has commenced and advise Carole Bromley at this time of your termination.

No recording equipment must be used for any personal, telephone, skype, group, public readings or demonstrations. To do so is a violation of these Terms & Conditions you have agreed to comply with when booking your appointment. Additionally, any recording or digital materials used for the purpose of public demonstration or publicity, private demonstrations, teaching or internet exposure may also be deemed as violation of Terms and Conditions as set by this website and Carole Bromley. Any unauthorised digital recordings that are publicly used to cause distress, loss of business or profesional reputation to Carole Bromley may be subject to insurance liability and a claim raised on behalf of Carole Bromley and West Minster Indemnity Insurance. Notepaper is supplied for all readings, workshops, classes and courses and where possible. 


2.1a Client Cancellations:

Should you need to cancel your appointment please give as much notice as possible, this helps to schedule other clients waiting to be seen.


A £10 non-refundable deposit is required on confirmation of a booked appointment. This fee is deducted from the total amount at the time of your appointment. This is payable by PayPal or Credit Card. Further information will be provided at time of booking. ONLY ONE cancellation is permitted without loss of this deposit.

It is with regret NO refunds can be issued following a cancellation. Neither can the deposit paid be used to secure an appointment at a later date. Future appointments require a new booking form together with a new deposit.

Whilst every intention is made by Carole Bromley to committing to appointments, it may be necessary to cancel and reschedule a new agreed date and time.This may happen in the event of; sickness, travel, road and or traffic delays, car failure, family emergencies or grievances, acts of God, or demand of bookings. No refund will be given in such events, instead, every effort will be endorsed to allocate the next convenient date and time.

Training Courses, Classes and Workshops designed and held by Carole Bromley include subject areas of interest to those who are like-minded. These areas may include developing psychic functioning or developing mediumship. Person/s enrolling to these events do so beccause of their own personal self interest and free will. 

Training Courses, Classes & Workshops are subject to the full completion of a booking form (see relevant Course, Class or Workshop page to complete or download an electronic form). A 50% non- refundable deposit is required to secure a place 60 days prior to an event. Payment must be made in full no later than 21 days prior to the Workshop, Class or Course applied to.

Carole Bromley has the right to refuse any booking, application or participation of any person/s at her discretion to any event, (including but not limited to public appearances). Where a Training course, Workshop or Class has started and you are asked to leave, or whereby a person/s choose to leave any monies paid will not be reimbursed or refunded.  

Any agreement made with a client for booking any service through this website and Carole Bromley is to comply and agree to the Terms and conditions as stated here.


Your information is not shared with any third parties. Any information submitted through this website is not used or distributed to anyone else.